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Internship as Tourism assistant
The internship will take place in Nelson (a nice town at the top of the South Island) with an established travel agency in the city centre.
Position
The employee shall be appointed as Tourism Assistant & Travel Consultant. The Intern shall report to the Tourism Manager/Managing Director.
Mission Statement:
To facilitate an outstanding visitor experience and to give excellent service to all our clients.
Purpose:
To assist the Tourism Manager in co-ordinating the Tourism Department in order to increase sales and according to the operational and policy manuals.
Key Responsibilities:
Booking Office
Assist the Tourism Manager with the operation of the booking office, including:
- Selling Nelson and NZ wide travel face to face to all customers/clients, via email and phone
- Employ sales techniques to reach budgets
- Booking office house-keeping
- Brochure re-stocking
- Brochure rack maintenance
- Operate IBIS booking system
- Provide great customer services and satisfaction
- Carry out financial transactions including, cash handling, daily sales and credit cards
- Learn NZ wide tourism products
Administration
Assist the Tourism Manager with handling general administration duties for the tourism department as directed, including:
- Answering incoming calls and enquiries
- Operator returns
- Regular mailouts
- Banking
- Maintaining databases of clients
- Data entry of marketing surveys and timesheets
Liason
- Liaise as directed with operators and industry partners
- Liaise with international students at NMIT, Nelson English School and Nelson schools
General Duties
Carry out any other duties as required